Support

Information and help with LearnZone.

If you can't find a solution here, feel free to contact our support team.

Forgotten your LearnZone Password?

It's easy to forget your LearnZone password. Luckily, it's easy to reset, too.

Visit the Log-in page and select Forgotten your username or password?

Enter either your username or the e-mail address you used to register on LearnZone into the relevant box and click the Search button next to it. The instructions on resetting your password will be e-mailed to your account address.

Changing your LearnZone account e-mail address

You don't need to create a new LearnZone account if you change your e-mail address.

To log-in to LearnZone, you use an username, not an e-mail address, so the e-mail linked to your account is simply another details you can change after you've logged-in.

  1. Log-in to your LearnZone account
  2. Under Settings, on the right-hand side, select Edit profile
  3. Change the Email address box to your new address
  4. Click the Update Profile button to save your details

All done!

Any account or course-related messages will now arrive at your new e-mail address.

Creating a new LearnZone account

Before you can start an online course or toolkit on LearnZone, you'll need to create an account.

To do this, simply visit the Create an Account page and complete the required details.

You'll receive a confirmation e-mail at the e-mail address you provided. Click the link in this e-mail to confirm your account.

Once you've confirmed your account, you can Log-in to LearnZone.

Enrolment Keys

Some courses are only open to certain students. These will usually require something called an Enrolment Key to access.

An enrolment key is just a short code that you will be asked to enter before you are allowed to enrol on certain courses. It's usually only a few characters or digits long and will be shared with you in advance by the course tutor or organiser.

The course page will usually state if a course is open to everyone or requires prior registration or is limited to certain individuals or groups.

If you have been accepted on a course that requires an enrolment key and have not received it when the organiser said you would, please contact the organiser in the first instance.

If you have trouble getting in touch with the organiser, please let us know.

Taking part in discussion forums

LearnZone's Discussion Forums are a great way to share ideas, knowledge and understanding with other learners.

Forums are included in certain courses to help learners share their knowledge and get to know their peers.

In a facilitated course, the forums are an essential part of the learning process; giving learners a place to network and help each other interpret and make sense of the course content they've been working through.

Replying to a Topic

You might want to respond to a topic that someone has already started or to a comment someone has already made.

  1. Click the Reply link and type your response in the Message box that appears. You'll find the Reply link beneath each post someone has made.
  2. When you're done, click the Post to Forum button. Your response will appear beneath the post you are responding to.

Starting a Topic

If you want to begin a conversation, ask a new question or simply say something to the other forum members, and it isn't in response to an existing topic, simply start your own discussion topic.

  1. From the forum's main page, click the Add a new discussion topic button.
  2. Type a nice subject line that acts as a title for your post, then type your message in the Message box.
  3. When you're finished, click Post to Forum.

Your new topic will appear in the main discussion forum and other users will be able to respond to it.

Keeping up with the discussion

Some forums allow you to Subscribe to them. This means you'll receive an e-mail with the recent posts and comment people have made. This is useful for keeping up with the discussion without having to visit the forum and check for new posts.

Look for the option to Subscribe to a forum or ask your Course Tutor or Facilitator about this option.

Some e-learning courses are not working

Technology can be a fickle thing, especially if you're use a computer at work.

Some of the e-learning content you will come across on LearnZone depends on your computer having specific programmes, equipment or plug-ins installed.

Video and Sound

Some courses contain embedded videos or audio from services such as YouTube or Vimeo.

Most videos will have an audio track that contains important information. To ensure you can hear this, please have a set of suitable headphones available or have speakers connected to your PC.

Note: Please be considerate to other people when listening to sound on your computer - headphones are best.

Videos will usually display properly in modern web browsers by using a technology called HTML5, but on older computers they may require Adobe Flash Player to work. If this is the case, a message will appear alerting you to this fact. The next section covers Flash Player.

Interactive courses and Flash

Certain LearnZone courses depend on a plug-in called Adobe Flash Player. Your web browser needs to have this available to it before it can display courses that require Flash.

Flash is not available at all on Apple's iPad or newer Android devices.

Course modules that require Flash are usually denoted by the following icon:

If you are using your own computer, or are allowed to install software on the computer you are using, you can install Adobe Flash Player from the Adobe Flash website.

This will allow your computer to display the special content within these certain courses*.

This format is being replaced by more accessible content that works on all devices and web browsers. Replacing this content is a long-term process and we cannot provide details or completion dates for individual courses.

*Disclaimer: Macmillan Cancer Support can accept no liability for any loss of data or negative impact caused by installing third-party software. If you use your employer's equipment, please contact your IT or Technical Support department first.

PDF, Word and other files

A number of additional resources are available from many LearnZone courses. These are made available in a number of formats.

  • PDF - Any file that is suitable for reading offline or includes images or diagrams will usually be made available in the PDF format. There are a number of free and easy-to-use applications available that will display PDF files.
  • Word or Excel - Files that are intended for you to add-to or complete or use as a template may be made available as a Word file for text or Excel for spreadsheets. Again, free software is available to open and edit these files.
  • PowerPoint (PPT) - PowerPoint files are used to display presentations. They usually take the form of screens that are progressed through one at a time. Free software is also available to open and view these kinds of files.

If you can't find a solution here, feel free to contact our support team.