Introduction to service improvement skills

  • Macmillan Professionals

Duration: 1 day
Format: Face-to-Face
Level: Foundation
Focusing on core knowledge and skills, and looking at how to apply some of the learning in your workplace.

Leadership and change
Whether you need to deliver memorable presentations, manage projects or lead teams, these courses will provide you with the knowledge and the confidence you need to shine.

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Models and tools to support both your personal development and the improvement of services.

Course objectives

This course provides a forum for you to reflect upon the practicalities and the difficulties involved, and allow you to share experiences with your peers in a social learning environment.

  • Identify your role in improving services.
  • Articulate a personal narrative to share your commitment to improvement.
  • Use tools and techniques to organise and analyse service improvement processes.
  • Share your experiences and learn from others.

On completion of this course you may like to book a place on Service improvement using Lean methodology.

Intended audience

Any Macmillan professional looking to improve their service.


Sarah Graham has worked as an academic within higher education and has a background in nursing. Her main research interests are clinical and academic leadership in service improvement. Sarah's experience ranges from working in general practice and developing nursing staff in intermediate care roles, to developing and leading programmes of learning and facilitating events.

Request your place

This course is only available to Macmillan Professionals.

Although Macmillan Cancer Support will not charge Macmillan Professionals for this event, please bear in mind that the charity incurs charges for cancellations and no-shows. Please seek permission to attend from your line manager or team if necessary before submitting your form.

Step 1

Select your preferred date and location for the Introduction to service improvement skills course.

No courses available at this time

Step 2

Please provide your details and any special requirements. We will contact you regarding your booking.


Additional Information

Statement: By submitting this form, I agree to notify Macmillan Cancer Support no later than 7 days prior to the event that I am unable to attend for any reason and at the earliest possible opportunity in the event of emergency.