Challenging Conversations using technology

Course ID: 780

Suitable for: Macmillan Professionals

Duration: 5 hours
Format: Face-to-Face
Level: Advanced
Offering a higher-level provision of knowledge and skills, and focusing on how to apply them at a more advanced or strategic level.

Programme:
The changing cancer environment
We offer an array of fundamental courses that will help you negotiate difficult situations and improve your understanding of cancer care's ever-changing landscape.

Please Note: Please ensure you have the required equipment to take part; please join 10-15 minutes before the start time and if you are sent pre-work please ensure this is completed in good time before the session as you may not be able to attend the virtual workshop without completing it.

Has a change in your practice meant you are having challenging conversations over the phone or by video call? Would you like to explore how to build rapport when you can’t see or offer face to face support to someone? Would working through some practice scenarios communicating using technology be helpful to you?

Our NEW ‘Challenging Conversations using technology’ workshop will explore how to build rapport quickly, by looking at the pathophysiology of communication, when you are not face to face with someone. You will examine ways of managing challenging conversations during phone or video calls and will seek to enhance your skills in recognising subtle cues when using technology.

There will be a focus on practical ways to enhance your existing communication skills so you can engage, using technology, in meaningful person-centred conversations, demonstrating empathy, skill and understanding.

The workshop is split into two virtual classroom sessions 3-4 weeks apart. You can attend session one as a standalone session, but if you wish to complete the whole workshop you will be required to attend both sessions. It is expected that between sessions you will engage in person-centred conversations in your own area of practice and reflect on these in the workbook provided. This will give you an opportunity to try out any new skills from the first session and to bring your reflections and questions back to the second session. As session two is more facilitated and discussion-based than session one it is vital you are in a private area and have sound enabled on your device for session two for complete participation.

Aims and Outcomes

This workshop will focus on enhancing your existing face to face communication skills when engaging in challenging conversations, by demonstrating empathy, skill and understanding.


The workshop is split into two virtual classroom sessions 3-4 weeks apart. You can attend session one as a standalone session but if you wish to complete the whole workshop you will be required to attend both sessions. It is expected that between sessions you will engage in person-centred conversations in your own area of practice and reflect on these in the workbook provided. This will give you an opportunity to try out any new skills from the fi first session and to bring your reflections and questions back to the second session. As session two is more facilitated and discussion-based than session one it is vital you are in a private area and have sound enabled on your device for session two for complete participation.


Aim

The aim of this workshop is to:

  • Examine ways of managing challenging conversations whilst using technology (phone or video calls)
  • Explore the benefits and impact of non-face to face consultations by understanding the necessity to build rapport quickly
  • Enhance recognition of subtle cues when using technology.
  • Extend your existing communication skills
  • Empower you and your patients to discuss sensitive and difficult topics whilst using technology

    Learning outcomes:

  • Identify the key differences in communication approaches when using technology compared with face to face
  • Recognise the specific factors that can make phone or video calls challenging and identify key facilitative communication skills to help effectively manage these calls
  • Understand how rapport can be built quickly when not in a face to face situation and critically analyse and evaluate your own communication approach in this context
  • Reflect on how you will apply this knowledge to your practice following session one and prior to session two
  • Recognise the importance of selfcare and identify what wellbeing support Macmillan can offer you and how to access it

  • Request your place

    This course is only available to Macmillan Professionals.

    Although Macmillan Cancer Support will not charge for this event, please bear in mind that the charity incurs charges for cancellations and no-shows. Please seek permission to attend from your line manager or team if necessary before submitting your form.

    Step 1

    Select your preferred date and location for the Challenging Conversations using technology course.

    10 courses available

    Step 2

    Please provide your details and any special requirements. We will contact you regarding your booking.


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