Communication skills (advanced)
Suitable for: Macmillan Professionals
Duration: 2 days
Offering a higher-level provision of knowledge and skills, and focusing on how to apply them at a more advanced or strategic level.
The changing cancer environment
We offer an array of fundamental courses that will help you negotiate difficult situations and improve your understanding of cancer care's ever-changing landscape.
Learn an evidence-based approach which is designed to enhance your skills of communicating effectively with people affected by cancer.
You will get plenty of opportunities to practice the things you learn in a safe and supportive environment.
- Recognise and practice key facilitative communication skills in a safe environment.
- Explore the role and the importance of patient cues and concerns.
- Learn how to confidently handle difficult situations based on your own professional experiences, eg end of life conversations, distress, difficult questions or difficult colleagues.
This course is for senior Macmillan professionals (bands 6/ 7 and above) who interact with people in highly challenging or complex situations, e.g. when handling strong emotions, giving significant information (bad news), introducing sensitive topics such as Do Not Resuscitate, or managing conflict or performance issues with colleagues. The course maps to KSF levels 3/4 and is tailored to meet the needs of the group(s) taking part.
Request your place
This course is only available to Macmillan Professionals.
Although Macmillan Cancer Support will not charge for this event, please bear in mind that the charity incurs charges for cancellations and no-shows. Please seek permission to attend from your line manager or team if necessary before submitting your form.