Someone tells you that they have just been diagnosed with cancer. They are worried that it will affect their ability to work and want to know if there is any financial help available. What would you say?

That is what this course is all about: how to give information that is right for the enquirer, whether it's handing them a leaflet or signposting them to an appropriate source of information.

The course consists of 5 modules:

• Introduction to information giving
• What kind of information to give
• How to give information 1: Assessing needs
• How to give information 2: Meeting needs
• Putting it all together