Learn how to give information to a patient who has just been diagnosed with cancer.
Someone tells you that they have just been diagnosed with cancer. They are worried that it will affect their ability to work and want to know if there is any financial help available. What would you say?
That is what this course is all about: how to give information that is right for the enquirer, whether it's handing them a leaflet or signposting them to an appropriate source of information.
The course consists of 5 modules:
Resources for cancer information and support service managers, staff and volunteers.
Key information and skills development for all volunteers.
The impact of cancer on your customers and colleagues and how to signpost them to specialist teams.