Coronavirus: Communication and Difficult Conversations

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Suitable for:

  • Professionals
  • Macmillan Professionals

Format: E-Learning

Links and guidance about how you can adapt your approach to conversations with patients and families during this time of crisis.

At this difficult time, conversations may have to be shorter, straight to the point, and perhaps not even face to face. This may mean you are using communication skills in a different way. Although the core skills of compassion, empathy and active listening still apply, you may find you have less time and need to be more direct in your conversations with patients and their families. This in itself can be stressful, before you even consider the conversation you’re about to have. Strategies to encourage you to think about your own wellbeing at this difficult time, can be found on the Emotional Health and Wellbeing page.

We have collated some resources around communication that you may find useful during this time.

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