CQC inspectors have visited 82 hospitals for their latest report, where they identify lapses in safety, patients having to wait on the trolley in corridors and chronic bed shortages as major issues.
The report paints a picture of an NHS struggling to deliver consistently high quality care while hampered with a widespread lack of staff. The impact of staff shortages means patients waiting longer for appointments or not being answered promptly.
But the report praises "staff working particularly hard to maintain patient care while under pressure from shortages of staff".
Find out more about Macmillan's work to improve patient and staff experience by going to our Values Based Standard course.