Communication skills (intermediate)

  • Macmillan Professionals

Duration: 2 days
Format: Face-to-Face
Level: Intermediate
Providing you with more detailed knowledge and skills, and exploring how to apply these within the remit of your role.

Programme:
The changing cancer environment
We offer an array of fundamental courses that will help you negotiate difficult situations and improve your understanding of cancer care's ever-changing landscape.

QR code for Communication skills (intermediate)

Learn an evidence-based approach which is designed to enhance your skills of communicating effectively with people affected by cancer.

Course objectives

You will get plenty of opportunities to practice the things you learn in a safe and supportive environment.

  • Recognise and practice key facilitative communication skills in a safe environment.
  • Explore the role and the importance of patient cues and concerns.
  • Learn how to confidently handle difficult situations based on your own professional experiences, eg end of life conversations, distress, difficult questions or difficult colleagues.

Intended audience

This course is for Macmillan professionals (up to band 6 and equivalent) communicating with people in difficult or distressing situations, e.g. when handling distress or anger, supporting people after bad news, talking about end of life. The course maps to KSF levels 2/3 and is tailored to meet the needs of the group(s) taking part.

Acknowledgements

The Maguire Communication Skills Training Unit has 30 years of expertise in communication skills research and training. The team of expert facilitators delivers a wide range of training suitable for all levels of staff; individuals or organisations. The Maguire unit is dedicated to promoting sensitive and effective communication; encompassing compassion, acknowledgement, respect, empathy, and dignity for patients and customers and which empowers the patient to make a fully informed choice based on their needs and preferences.

Request your place

This course is only available to Macmillan Professionals.

Although Macmillan Cancer Support will not charge Macmillan Professionals for this event, please bear in mind that the charity incurs charges for cancellations and no-shows. Please seek permission to attend from your line manager or team if necessary before submitting your form.

Step 1

Select your preferred date and location for the Communication skills (intermediate) course.

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Step 2

Please provide your details and any special requirements. We will contact you regarding your booking.


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Statement: By submitting this form, I agree to notify Macmillan Cancer Support no later than 7 days prior to the event that I am unable to attend for any reason and at the earliest possible opportunity in the event of emergency.