NHS patients 'ignored and sidelined', says report

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A report published by the Patient's Association, "Why the NHS should listen and be human", lambasted the lack of compassion and information many patients experienced when dealing with health professionals.

The report found that patients were scared to report problems because of, "fear of recriminations", despite the fact that the majority of people who raise concerns are motivated by a desire to improve conditions for other patients, not to get staff in trouble.

Jane Cummings, chief nursing officer of NHS England, said, "We have said it before and we'll say it again - care without compassion and dignity has absolutely no place in our NHS".

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