While inspectors found frontline staff to be caring, too many hospitals were poorly led.
There is a stark divide in performance between the best and worst hospitals inspected, exposing 'unacceptable' levels of variation.
At almost all hospitals, frontline staff were being praised for being caring towards patients, with all but one hospitals deemed to be 'good' or 'outstanding'
Find out more about the work Macmillan does to improve patient and staff experience by going to our Values Based Standard course.